By accessing or using the Platform of House of Aroma (“we”, “us”, “our”), you automatically agree to this Pricing Policy along with our Terms of Service, Shipping Policy, Refund & Cancellation Policy, and Supplier SLA. If you disagree, please do not use the Platform.

1) Role of House of Aroma (Aggregator Only)

• We are a technology aggregator connecting independent suppliers, resellers, customers, payment processors, and logistics partners.

• House of Aroma does not set or control product prices or end-customer offers; suppliers and resellers do.

• We may charge platform/service fees for facilitation; those fees can be updated at our discretion (see §10).

2) Product Prices & Ownership of Invoices

• Supplier-defined: Product base prices are set solely by suppliers and may change anytime.

• Taxes & Shipping: GST, shipping, COD/prepaid charges, and duties (if any) are added at checkout per applicable law and courier terms.

• Invoice Owner: The tax invoice for goods is issued by the supplier (merchant of record), not by House of Aroma. We do not alter supplier tax invoices.

3) Reseller Mark-ups & Autonomy

• Resellers can set their own selling price/markup (subject to law and supplier minimums or MAP—see §5).

• Resellers must disclose accurate, complete pricing to customers and comply with the Consumer Protection (E-commerce) Rules, 2020.

4) Platform Fees, Commissions & Payouts

• We may collect platform/service fees from suppliers and/or resellers for order facilitation, integrations, or value-added services.

• Payouts (including split settlements) are facilitated via authorized payment processors; timelines may vary due to bank/processor checks.

• We may offset/withhold amounts for chargebacks, policy breaches, or compliance actions per our Terms of Service.

5) MAP/MRP & Restricted Pricing

• Suppliers may specify MRP (Maximum Retail Price) or MAP (Minimum Advertised Price).

• Resellers must not list or advertise below MAP (where applicable) and must not exceed MRP where legally restricted.

• Repeated violations can lead to listing removal or account suspension.

6) Discounts, Promotions & Stacking

• Discounts or promo codes may be offered by suppliers, resellers, or occasionally the Platform (time-bound, limited quantity, revocable).

• Unless explicitly allowed, discount stacking is not permitted (only one promotional mechanism per order).

• Misuse or technical abuse of promotions may result in cancellation and loss of eligibility for future offers.

7) Errors, Glitches & Mispricing

• Despite safeguards, typographical or integration errors can occur.

• House of Aroma (in coordination with suppliers/payment partners) may correct or cancel affected orders—even post-payment—and initiate refunds per the Refund & Cancellation Policy.

• We are not liable for losses arising from mispricing or systems glitches.

8) Dynamic Supplier Pricing & Availability

• Supplier prices can change due to input costs, seasonality, logistics rates, bulk tiers, or inventory status.

• Prices shown are indicative until checkout; the final charge may include taxes, shipping, duties, and gateway fees.

• House of Aroma does not guarantee price stability or stock continuity.

9) Payment Processing, Gateway & Currency

• Gateways may levy transaction or conversion fees; these are third-party costs and non-refundable.

• Prices are denominated in INR unless stated otherwise. Multi-currency (if shown) is for display only; settlement occurs in INR.

• Rounding (paise) may apply at gateway/bank level; minor variances are normal.

10) Right to Modify Fees & Models

We may, with immediate effect upon posting:

• Adjust platform/service fees,

• Introduce subscriptions/tiers (see §12),

• Change payout schedules or minimum thresholds.
  Your continued use of the Platform = automatic acceptance.

11) Taxes & Compliance

• Suppliers are solely responsible for GST classification and compliance on their products and invoices.

• Resellers must ensure their customer-facing price includes applicable tax elements when disclosed as “final price.”

• House of Aroma does not provide tax advice nor modify supplier invoices.

12) Subscriptions, Add-ons & Value-Added Services (If Enabled)

• Optional subscriptions (e.g., priority listing, analytics, faster payouts) may be billed monthly/annually.

• Renewal is auto-debit unless cancelled before the renewal date.

• Partial-period refunds are not provided unless required by law.

13) Gift Cards, Store Credit & Wallets (If Enabled)

• Gift cards/store credit are non-transferable, non-withdrawable, and subject to expiry as stated at issuance.

• They cannot be exchanged for cash and may not be used with certain promotions or categories if restricted.

• In case of order cancellation/refund, promotional balances may be reversed.

14) Free Shipping, Thresholds & Who Pays

• “Free shipping” (if displayed) is a supplier/reseller promotional choice.

• Any threshold-based offers (e.g., “Free shipping over ₹999”) are paid for by the promoting party (supplier/reseller).

• House of Aroma does not fund shipping or thresholds (see Shipping Policy).

15) Price Scraping & Automated Access

• Unauthorized scraping, automated price harvesting, or reverse engineering of pricing endpoints is prohibited.

• We may throttle or terminate access to protect Platform integrity.

16) Reconciliation, Adjustments & Audit

• Periodic reconciliation may result in adjustments (e.g., gateway chargebacks, courier surcharges, tax corrections).

• We may adjust current or future payouts to reflect these deltas and provide summary statements upon request.

• Users agree to cooperate with reasonable audit queries for compliance.

17) Disputes & Escalation (Pricing)

• Supplier → Reseller disputes on base price, commission, or MAP/MRP should be resolved between the parties; we can share logs/screens where available.

• End-customer disputes on price should be raised with the selling party (supplier or reseller).

• House of Aroma is not an arbiter; our role is limited to sharing available technical records (timestamps, displayed values, promotions applied).

18) Limitation of Liability

To the maximum extent permitted by law, House of Aroma is not liable for:

• Supplier or reseller pricing errors,

• Promotion misuse or expiry,

• Gateway/bank fees or FX conversion,

• Any direct/indirect loss arising from third-party misconfiguration.
  Our total aggregate liability, if any, is capped at INR 1,000.

19) Governing Law & Jurisdiction

This Policy is governed by the laws of India. Courts at Bangalore, Karnataka shall have exclusive jurisdiction.

20) Changes to This Policy

We may update this Policy at any time. Changes take effect upon posting to this page.
Continued use of the Platform constitutes automatic acceptance of the revised Policy.

21) Quick Scenarios (For Clarity)

• A supplier raises base price overnight: The product page reflects the new price. Resellers must refresh/share updated links; prior screenshots do not bind the supplier.

• A reseller applies a promo + markup: If stacking isn’t permitted, checkout applies either the promo or the markup, per logic.

• Gateway rounds ₹1,499.50 to ₹1,500: Minor rounding is normal; invoice/tax reflect the final billed amount.

• Coupon glitch auto-applied sitewide: Orders may be canceled/modified and refunded consistent with the Refund Policy.

• “Free shipping over ₹999” shown by reseller: The reseller funds the promo; House of Aroma does not subsidize.

• Chargeback received later: The affected party’s future payouts may be adjusted to recover the amount/fees (per Terms of Service).

22) Contact

Pricing queries & escalation: